How do I…?

Straight answers to the things residents actually need to get done.

• How do I pay my rates?Pay your City of Bulawayo municipal account online or at Revenue Hall.
• How do I pay my water bill?Water is billed on the same City of Bulawayo municipal account as rates — pay it the same way.
• Who do I call in an emergency?Fire, ambulance and the council emergency lines for Bulawayo.
• How do I report a burst pipe or sewer?Report water and sewer faults to the City of Bulawayo call centre.
• How do I get my refuse collected or report a problem?Household refuse is meant to be collected about once a week, door to door. Service has been scaled back in parts of the city; report a missed collection or illegal dumping to the Cleansing Section.
• How do I open a rates and water account?New property owners and tenants open a City of Bulawayo municipal account (rates and water) at Revenue Hall.
• How do I report a streetlight, pothole or blocked drain?Report street-lighting, road and drainage faults to the City of Bulawayo call centre.
• How do I register a birth?Register a birth and collect a birth certificate at the Registrar General (Civil Registry) in Bulawayo.
• How do I register a death and arrange a burial?Register the death at the Registrar General and collect the death certificate; the council manages the cemeteries and grave booking.
• How do I get or replace a national ID?Apply for a first national ID, or replace a lost one, at the Registrar General (Civil Registry) in Bulawayo.
• How do I apply for a passport?Apply for a Zimbabwean e-passport at the Bulawayo passport office (Mhlahlandlela / Msiteli Government Complex).